Return Policy

Cancellations, Returns & Refunds Policy

Effective December 2, 2022

Muller Ind LLC (“we” and “us”) is the operator of https://hotsylv.com, https://hotsysouthwest.com, and https://hotsysw.com(“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. Cancellations

If you need to cancel your order before it has been process for shipping, please call our customer service department at (702) 829-6085 (Las Vegas store) or (702) 457-8887 (Henderson store).  If an order has already been processed for shipping, please reference our Returns & Refunds policy.

2. Returns & Refunds

2.1 Return or Refund Due to Change Of Mind

Muller Ind LLC will accept returns due to change of mind as long as a request to return is received by us within 30 days of delivery of the item.

All Items must be returned in original packaging and in new unused condition to be eligible for return.

• A 20% restocking fee may be charged on all returned items.
• All returns must be accompanied by copy of original invoice
• Return shipping will be paid and arranged at the customer’s expense. No returns will be accepted freight collect.
• The value of any shipping paid by customer or Muller Ind LLC will not be refunded.
• Items that have been installed may not be returned
• Electrical parts may not be returned
• Special orders may be subject to the return policy of the manufacturer

2.2 Return or Refund Due to Damaged or Defective Item

Muller Ind LLC will accept returns on items that are damaged or defective out of the box within 30 days of delivery of the item.  We will not accept returns on damaged items that have been installed or otherwise used by the customer.

All Items must be returned to us with invoice or other proof of purchase included in the box.

Once returns are received and accepted, you will receive the choice of

(a) refund to your payment method
(b) a replacement item sent to you (if stock is available)

3. Warranties & Warranty Returns

All factory warranties are administered by our vendors.  A vendor evaluation may be required before warranties can be processed. Muller Ind LLC will follow the findings of the vendor evaluations and process accordingly.

The customer is responsible for transportation and labor costs in connection with warranty repair or replacement.

For questions about the warranty for a specific product or purchase please call us at (702) 829-6085 (Las Vegas store) or (702) 457-8887 (Henderson store) or email us at info@hotsylv.com.

4. Return Process
   

All returns &refunds must be pre-authorized by our customer service department.  To begin the process of returning an item please call us during regular business hours at (702) 829-6085 (Las Vegas store) or (702) 457-8887 (Henderson store) or email us at info@hotsylv.com.

Once you have received authorization to return your product from our customer service department, you will be given shipment instructions.

All Items must be returned to us with invoice or other proof of purchase included in the box.

Once returns are received and accepted, you will be contacted via email by our customer service department and a refund or replacement part will be issued.

5. Customer service

For questions about our Cancellation, Refund & Return Policy, please call us during regular business hours, 8:00 AM – 5:00 PM (Pacific Time), Monday-Friday at (702) 829-6085 (Las Vegas store) or (702) 457-8887 (Henderson store) or email us at info@hotsylv.com.